FNB CONNECT --- IF YOU SAY SO

<p>I RECENTLY GOT 3 FNB CONNECT SIM CARDS, OF WHICH I ASKED THEM TO MIGRATE 2 OF THE NUMBERS TO A REOCCURING BUNDLE OF 1GB PER MONTH, WHICH WILL COST ME R65 PER SIM.</p> <p>I CALLED IN TO DO THIS AND THE LADY I SPOKE TO WAS VERY HELPFUL IN TAKING ALL THE DETAILS, BUT WHERE IT WENT WRONG I WILL NEVER KNOW????? WHEN I GOT THE DATA IT WAS 2GB'S INSTEAD OF 1GB, SO I THOUGHT THEY HAD GIVEN ALL THE DATA TO 1 NUMBER.... BUT NO THEY HAD GIVEN 2 SIM CARDS 2GB'S, THIS WAS NOT THE ONLY ERROR THEY GAVE THE DATA TO ONLY 1 CORRECT NUMBER, THE OTHER SIM GIVEN THE DATA WAS THE INCORRECT NUMBER!!!!</p> <p> </p> <p>SO AFTER MANY PHONE CALLS AND ALOT OF AGRIVATION, I WAS BASICALLY TOLD THAT THE 2GB'S PUT ON MY PHONE COULD NOT BE TAKEN OFF AND THIS MESS WOULD BE SORTED OUT AT MONTH END... ALSO INSTEAD OF MAKING THINGS DIFFICULT FOR THE FNB CONNECT PEOPLE TO UNDERSTAND ABOUT THE NUMBERS, I JUST SWAPPED THE 2 REMAINING SIMS..</p> <p> </p> <p>BUT TO MY SURPRISE AGAIN COME THE END OF 25TH OF MAY, MY DATA FOR THE NEW MONTH HAD NOT BEEN PUT ON EITHER OF MY PHONES.... SO I CALLED AGAIN.... TO BE TOLD THAT THE DATA WOULD ONLY BE PUT ON THE 1ST OF JUNE AND I WILL BE BILLED MONTH END!!!! SO AGAIN I START THE CYCLE TRYING TO GET THIS SORTED OUT... I ASKED FOR A MANAGER/SUPERVISOR TO CALL ME 01/06/2017, AND ON 02/06/2017 14:30 I GET A CALL BUT NOT FROM A MANAGER/SUPERVISOR????</p> <p> </p> <p>I HONESTLY DON'T THINK THAT THE CALL CENTRE STAFF UNDERSTAND INSTRUCTIONS GIVEN, CAUSE I HAVE HAD NOTHING BUT TERRIBLE SERVICE FROM THE START OF ME USING THESE SIM CARDS... IF I WANTED TO CONTINUE HAVING **** SERVICE I WOULD HAVE STAYED WITH MY OTHER SERVICE PROVIDER.</p>