MW
Markus W

1 reviews | Active since Dec 2015

14 Dec 2015, 13:26

FNB Connect I got the wrong info and deal

+- Aug / Sept 2015 I got a tablet from fnb connect. I wanted the samsung 7\ for R169 but it was out of stock and then they give me a Dell 7"tab for R134 a month which was fine. But when I got my bill at the end of the month of October it was R1339 and that money went out of my bank account. I did phone fnb connect to find out why so much money was debit from my account. And they said it was out of bundle data charges. How it be because the was R134 a month for 500mb top up. Meaning after the 500mb was up I can load my own data which I did 2.5 gig. And the money went of my account. After speaking to 4 people I spoke to a supervisor or a manager. I was on the phone for 2 hours from the fnb brach in the garden route mall. Which said that he will get bak to me in 10 working days but nothing happend. I want my R 1339 back and I want the deal that I understand I was getting. """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Dec 2015, 13:49
Official
Hello Markuswatts,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 832694.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)