FNB Connect - I feel ******

<p>I was left stunned today when I was informed by the FNB call centre that my Refund was declined , after receiving a call from FNB office that my refund will be in my account by Friday past.</p> <p>I logged an incident with FNB connect to cancel my contract within the cooling off period. This was recorded as such and I received a mail to confirm said cancellation. </p> <p>Now, take this in...my newly Sim Card, for which I pre-paid pro-rata for August and September 2017 and now I am expected to accept a No-Refund...This is ****************.</p> <p>The Banking Ombudsman should hear about this. As aclient I am allowed , by law to cancel any transaction within a specified time frame.</p> <p>FNB , I want my money back, without delay</p>