1 reviews | Active since Oct 2012
FNB Connect, "How can we ***** you?"
<p>I app**** to port since the 7th of June, and complained on Friday the 9th and was promise and sent sms's that it should be done by Saturday the 10th. This did not happen till today, Sunday the 11th.</p> <p>When I called on Saturday to further enquire about my port, a lady by the name of Lisa Khumalo was very rude in her response and did not want me to speak to her Team Leader. When she finally agreed to let me speak to him, she made me hold for over 40 minutes and came back with a response that he does not want to speak to me. The name of the Team Leader was Mpho Kavuli. This incident happened at 12:46pm on Saturday the 11th.</p> <p>The delay to this port has been a huge inconvenience to me, for over 5 days I could not buy data and be able to navigate freely to clients because once the promised port had happened I would have lost all my dat. The harassment from Call Center agents and supposedly TEAM LEADERS WHO DO NOT HAVE THE INTEREST OF THE BANK AT HEART has lead to image despair.</p> <p>THIS PORT HAS BEEN THE WORST EXPERINCE EVER, I WONDER HOW THE EXPERINCE WITH THE CONNECT TEAM WILL BE MOVING FORWARD.</p> <p>I HAVE PAID OVER R690.00 TO HAVE THIS, AND THIS TREATMENT IS PATHETIC, DEFINATELY WILL LET THE WORLD KNOW OF THIS!! nxa!</p>
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
A formal complaint has been logged and have been referred to the relevant department for investigation and resolution.
Your complaint reference is *** .
I again apologise for any inconvenience caused.
Kind Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
A formal complaint has been logged and have been referred to the relevant department for investigation and resolution.
Your complaint reference is *** .
I again apologise for any inconvenience caused.
Kind Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
