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Claudia B

1 reviews | Active since Oct 2012

01 Nov 2019, 18:12

Fnb Connect - How can we inconvenience you???

I have a top up contract with Fnb Connect that is paid via debit order on the first of every month. Every month FNB tries to debit on the 25th and then when that is unsuccessful they debit on the 1st as the contract agreement states.

Fnb has decided this month to debit me on the 25th as it suits them and not on the date the agreement states. They DID NOT attempt to debit again on the 1st. The consultant that called me earlier said my transaction history shows they tried to debit on the 1st and there was Insufficient funds. I have checked my transaction history and there was NO attempt to debit my account in the 1st. All my other debit orders ran successfully instead of the one for Fnb Connect, the joke is Fnb even debited my credit card payment.

The moral of the story is I did not receive my top up data because Fnb wants to debit my account when they feel like and not when we agreed. I must now sit without data because my account is paid, yet Fnb failed to debit my account on the correct date.

Please top up my data as our agreement states. I had more than sufficient funds in my account, if only you debit on the date of our agreement.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2019, 08:58
Official
Good Day Claudia Blake

Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.

Ref: ***NF

Regards,
Hello Peter Team
Tel number: ***
 
CB
Claudia B's update02 Nov 2019, 20:55
Reviewer Update
The consultant that called me yesterday had said I would receive feedback within 24 hours, we are now at almost 30 hours and I have not received a call back nor have I received my data. This is absolutely shocking service. Fnb is doing their own thing and debiting me on the days that suits them, to make matters worse it is the 2nd of the month and I still do not have my data.
CB
Claudia B's update03 Nov 2019, 12:58
Reviewer Update
And now I get an Sms to say my bundles for December will not be allocated. How much more ridiculous are you going to get???? Please get this sorted immediately as I am being disadvantaged because someone in Fnb did not do their job properly.