NK
Nomfundo K

1 reviews | Active since Jun 2014

02 Nov 2016, 09:36

FNB Connect Horrible Service provider!!!!!

<p>On the 21 July 2016, i ported to FNB from MTN, after constently not having network i complained i was told i can only leave FNB after 60days, i asked if can i be given a FNB no rather so i can port back to MTN, everytime i try to port to MTN tells me FNB is refusing to release my number i have called they customer no and have recieved no joy in they service, no one knows what they doing, i have lost faith even in the bank it self, right now my number is not recieving calls, sms and i call them and the tell me they dont know whats wrong i'm so frustrated right now FNB Connect has very bad service i regret the day i even ported to them.</p> <p> </p> <p>Very unhappy client.</p> <p>N Kubheka</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 12:20
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

NK
Nomfundo K's update02 Nov 2016, 14:22
Reviewer Update

Unfortunately your apologies are not accepted I need my no working.