NK
Nomfundo K

1 reviews | Active since Jun 2014

02 Nov 2016, 12:25

FNB Connect Horrible Service provider!!!!!

<p>Very frustrated about FNB service , After over 4 months of trying to cancel the contract with them yeasterday the 1 November my calls were blocked cant recieve any calls and sms i called and called complaining but no1 is helping. Actually, to me they are ****s and ****, as I just can't port out from FNB Connect. I've tried to port out to MTN and the ports just don't go through. I've spent hours on the line with FNB Connect but to no avail. The guys at both the Vodacom and MTN store told me that they have a lot of problems with customers wanting to port out from FNB Connect. In fact they both said that they haven't successfully ported a single FNB Connect number. It then becomes a blame game, with FNB saying that they either did not receive the port request, or that the port was approved but the other SP did not accept the port approval.FNB is a ****** **** Im going to ****en move all my accounts from them.</p> <p> contact me ********** 313.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 13:37
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

NK
Nomfundo K's update02 Nov 2016, 14:24
Reviewer Update

Formal complaint my foot after 5 months of bad service after this I'm moving banks have no trust in this bank