Fnb connect horrible service

<p>This is my 3rd complaint about the same matter in writing.. I've recently accepted an fnb connect cellphone on my fnb Internet banking profile. I selected that I Do not require a sim card and ordered the phone. The cell came with a sim card anyway which I called the call centre and said I did not opt for the sim however they were offering mb and calls free.. Which I then was advised I can use... However the data ran out and we could still use the net as we were being charged "out of bundle" rates. Come month end there is a huge debit out my account from fnb connect due to being charged out of bundle rates.. I called and queried quite upset the advisor that I spoke to the very first time was uninterested in my story was not paying attention to what I was saying because I had to repeat myself quite a few times and then I was told by her that I should have read the terms and conditions of the sim on the Internet because whether I opted for a sim card or not it's just sent anyway. Frustratingly I asked to speak to a manager and Kagiso came on the line and said pretty much the same that the advisor said I then questioned why would I read terms and conditions I'm the first place for something I did not want? He then said he will look into this and get back to me. Which he did last week Wednesday 31st August and he advised me that I will get a refund in 2-3 days okay fine I was happy. I called to speak to him Friday afternoon (2nd September) advisor said he was not at his desk but they working until 7 he will get Kagiso to call back. I called on Monday or Tuesday 5th or 6th September (can't remember now) and was advised the same thing to date he has not called. I subsequently missed a call yesterday morning then received an sms that fnb connect was unable to reach me, I responded on the email that I am available and will not assist another client until they call me. Which did not happen. At 16.58 my fiance answered a call which was live for 45sec before it cut and no one spoke from fnb connect and then I get another email that fnb connect has been unable to reach me????? How is that possible I have proof that the call was answered for 45 seconds. Does no one want to handle this complaint? Why must this be my 3rd written complaint? Why did I have to call fnb connect 3times??? Why cant the refund just have been processed as advised???? What's going on Fnb??? </p>