FNB CONNECT HAS ZERO KNOWLEDGE

When it comes to FNB Connect, its almost as if one person went for training and then that person trained the next one and the new trainee trained the next. Ive heard so many different stories, even opened another acccount, which i was told must be done. I think this is the 6th or 7th time i am in the bank trying to sort out this issue. Nobody knows what is happening and every consultant gives another story. At this point, i want to move my 3 numbers to Vodacom and all my business accounts to another bank. Im gatvol of the runaround FNB is sending me on