1 reviews | Active since May 2016
FNB Connect has no clue about cellphone industry
<p>I have FNB Prepaid simcard. With the ridiculous price increase few weeks ago I decide to convert it to a contract. I then get told I have to get another FNB simcard. So FNB sends me with a courier a simcard. 2 weeks later the courier finds my house (at my cost). 3 days later, 10 calls to FNB later the simcard is working, on prepaid as well!! </p> <p> </p> <p>Then a day later they managed to convert this new number to a contract. Now they tell me 'oh sorry we cant port FNB to FNB so you cant move your number to this new contract. despite me being to choose this exact option when applying for this contract.</p> <p> </p> <p>Now when I say I dont want this contract, I get told I will have a cancellation fee as well. </p> <p> </p> <p>Stay away from FNB if you want a cellphone contract or prepaid. you will have years of struggle to get the basics done. Porting back to CellC asap!! </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
