SW
Sinead W

1 reviews | Active since Oct 2016

28 Oct 2016, 08:32

FNB CONNECT FRUSTRATION

<p>I really regret porting from MTN to fnb connect!!! after using my prepaid sim for just a little over a year, all of a sudden im being billed. I never asked or agreed to having a contract sim card. But it was never a contract sim card until last month! I cant wait to see what im going to be billed this month and rest assured i'll reverse that debit order AGAIN!!! I'm really so frustrated and it's no use contacting the call centre because the agents are so rude. I spoke to one of the agents and told her that i I will move back to MTN if the problem persists and she blocked my sim as soon as i hung up the call, had to call in again to have it unblocked . I am changing back to MTN. Fnb rather stick to what you know, banking!! FNB CONNECT IS BEYOND USELESS!!!!!!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Oct 2016, 09:27
Official

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: ***

Tel Number: *** (Option One)