BM
Bontle M
1 reviews | Active since Jul 2014
16 Oct 2019, 10:26
FNB Connect *****
I wrote a review on the 15th of January this year to report false charging on the FNB connect sim card that was given to me. It took two weeks to resolve this matter and after investigations and listening to my call recording I was advised that it was FNB's mistake and the case will be closed. 10 months late, I get a call from Blake and Associates Attorneys advising me that FNB connect has handed me over for the outstanding amount. This is unacceptable! You are messing with people's lives because of your incompetency. Please sort this out immediately!
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FNB (First National Bank)'s replyOfficial
16 Oct 2019, 11:06Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply16 Oct 2019, 11:06
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
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