FNB Connect - *****

Hi, I have a smart device (Huawei P8 lite duel sim) with FNB that I had taken out last year. Account no. SDV***. I have a R219 debit order that goes off on the 1st of each month as my payday is the 27th of each month. My complaint, on my FNB account it shows I have taken out an additional Huawei P8 lite on the 14th August 2017 (Which I have not have!), now as of end of September, a debit order of R219 has gone off on the 25th of the month and another debit order of R219 on the 1st of the month. As it stands I have 2 debit orders that are going off. I have 3 problems: 1. My account has gone into excess for the month of September and the month of October due to my pay day only been the 27th and this new device debit date is the 25th and I expect compensation for this and I want FNB to not penalise me on my credit record for my account going into arrears due to this. 2. I want to know WHY am I paying for a 2nd device that I do not have. *****? This is serious. 3. I want a refund for the last two months of R219 x 2 been deducted off my account with compensation along with any additional airtime or data purchase on those sims. Lastly, I called on the 3rd October at 15:20 until about 15:27 complaining to an agent Simphiwe that I had taken out a 1GB data promo Top payment of R65 and couldn’t understand why it had taken double the amount of money of R130, I was promised a call back from a manager but never received it, I want a refund for that as the 1GB of data has gone to someone else to use. I expect a response soonest. I am extremely unhappy.