FNB Connect / FNB Private client

While traveling I had lost my FNB Connect SIM card, on returning to South Africa I had ordered a new one, once the new card had arrived I discovered that it was not enabled, upon contacting my private clients contact all they could do was basically patch me through to a long maze of 'press x for department x' which eventually landed me with someone who could do nothing for me except put me through to the courier company .... ??? The courier company had no clue what I was saying / asking for that they eventually put down on me.

For anyone that sees this: FNB Private Client - glorified please call me operation. FNB Connect - stick to your current provider.