FNB Connect (False pretense & Misinformation)

On the 26.03.2019 I app**** for the " Connect Top-up Ultimate " telephone product from FNB Trade Route Mall.

I had an existing Fnb Business Account, the sales representative could not use my business account to run the debit order from . She asked that I opened a new personal account, I did. Application was approved and she told me that the first debt order would run on the 31 May 2019.

""She could not use my existing cell phone number for notifications on my personal account as it was already being used for my business account. (This I only found out later)"""

On the 31 May my personal account did not carry any cash, and on the 1st of July I remembered. Immediately transfered money into the account; never got an sms not email nothing to remind me of the debit order on the 31st May.

Later that day I tried making a call; could not not. Checked my balances and there was no airtime/data/sms's. I thought maybe during the course of that day or the the next day my service were to be reconnected.

By the 5th June 2019 I called Fnb Care spoke to Nonyamko. Asked her why my service was off? She explained that my service was cut till July 2019. And that I won't get notifications on my cell because of the business account.

Now you tell me; why didn't the representative tell me I won't get in contact messages, my account will be suspended for a month after there is money in the personal account to be debited???

I want my service to be reconnected, and some form of notification on the personal account.