VS
Victor S
1 reviews | Active since Jul 2014
05 May 2019, 20:07
FNB Connect false advertising im leaving this bank
i took out a cell phone contract with FNB connect this new contract was suppose to come out with promotional 5GB of data for the first 3 months i called FNB connect and they said they will fix it and nothing happened to date.
i advise anyone to not take out a contract or any divice with FNB.
I will be moving to another bank FNB is not treating me well and i have been with them for over 12 years. the ref they gave me was : CAS-248733-K6P4K2
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Replies (1)
FNB (First National Bank)'s replyOfficial
06 May 2019, 11:02Good day Victor
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply06 May 2019, 11:02
Official
Good day Victor
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***