1 reviews | Active since Oct 2016

18 Oct 2016, 17:17

FNB CONNECT FALSE ADVERTI*****T

<p>FNB CONNECT was a big costly mistake for me.</p> <p> </p> <p>I signed up for a month to month contract with unlimmited voice contract and 5 gig data top up because I trusted the brand FNB.</p> <p> </p> <p>I was wrong. This was by far the worse service I have ever come across even worse that other Cellphone networks.</p> <p> </p> <p>Too many charges for nothing.</p> <p> </p> <p>When I called to tell them that I wanted to cancel because I felt that I was being ****** and bul**** they told me I am gonna be charged more for cancelling "a month on month contract" even though I cancelled within 5 days. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2016, 10:20
Official

Good Day Mokete-motsamai

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)