1 reviews | Active since Sept 2018
FNB connect fails to help
This is a complain about FNB Connect. After my nymber ported to Fnb connect I am unavailable to receive calls. I phoned the connect centre 4 times already and no one is able to resolve my problem. This is highly frustrating and to be honest I expected more from Fnb. Please can someone help me to resolve this issue.
Good day Melany Davel,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Melany Davel,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)