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saintlou S

1 reviews | Active since Nov 2016

01 Dec 2016, 14:39

FNB Connect... failing to connect

<p>Yet again, having to deal woth this company is more painful than giving birth! Rude unhelpfull consultants, all the way up to management level, "Ray" great manager he is, trying to convince me that it takes 7 working days to request a call recording from within their own company!</p> <p>After Tapiso, another supervisor or whatever she is, promised to call me back by 12 today, a time that she set up after I called them at 11 in the morning, the previous day!!</p> <p> </p> <p>All of a sudden, everything on a package I took out was just a promotion, I still pay the same fee, yet get nothing Inwas promised, data going from R95 for 2 gig to R249 for 2 gig, all under the cloak of "subject to change" and now having to be on par woth other service providers. At this tate I should have stayed with h my old service provider who never gave me a day's trouble!</p> <p> </p> <p>Whatever you do, stay away from FNB Connect, never in my life have I had to deal with such incompetence!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2016, 09:19
Official

Good day MR. lou-botha

Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

FNB Hello Peter Complaints resolution

(W): ***

E-mail: ***