FNB Connect Failing Customers Through Digital Planet – Urgent Delivery Failur

I am extremely frustrated with the level of service I have received through FNB Connect, due to their partner Digital Planet.

I ordered a laptop and clearly specified that delivery must take place after 14h00 due to work travel. Despite this, the driver arrived earlier while I was still in Secunda. I then spoke to the driver at around 13h00 to tell him I was around, and he committed to return between 16h00 and 17h00 to complete the delivery.

He never returned. I am now being told that the delivery will only happen next week. This is completely unacceptable. I have an important exam next Tuesday and urgently need this laptop. I followed all the correct processes, provided clear instructions, and even made direct arrangements with the driver, yet everything was ignored. This is not just poor service... it is a complete failure of accountability.

As this purchase was made through FNB Connect, I hold FNB responsible for the service standards of its partners. Customers should not have to deal with this level of unreliability.

I expect urgent escalation and delivery before the weekend. If this is not resolved immediately, I will cancel the order and take my business elsewhere.

FNB needs to seriously review its partnership with Digital Planet, as this experience reflects badly on your brand.

#FNB #FNBConnect #DigitalPlanet #PoorService #DeliveryFailure #HelloPeter