FNB CONNECT FAIL!

If I could give a ZERO star I would. WORST WORST WORST service from FNB Connect regarding a billing dispute arising from last year (2018)

I have had an FNB Connect SIM card with them for 2 years now. I closed my FNB cheque account (December 2017) since then I have been making monthly eft payments towards the account. Last year sometime I started receiving invoices with "outstanding amounts" on them. EVERY month one of their call center agent has called me to tell me that I have money outstanding. EVERY month I receive an sms saying that the debit order has not gone through. EVERY MONTH I explain to the call center agent that I have proof of payments available - they must just tell me which months are outstanding and I will forward it. No call center agent has ever called me back to resolve this.

Earlier this month they switched off the sim card with the same "money is outstanding" claim. I asked them to tell me which months have not been paid because I have paid every month towards my account. They told me January - April 2019 were outstanding. I downloaded those proof of payments and emailed them. They then came back 2 weeks later (their turnaround time is supposed to be 24-48 hours) to say that that actually, January - April wasn't the problem the problem is there is money outstanding from last year.

TO THIS DAY I am still awaiting a statement/explaination. All they do is send an sms that reads "We are still looking into your matter" every 3-4 days.

THIS ISSUE HAS BEEN ONGOING FOR A YEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I find it pathethic that as a bank you cannot resolve a billing issue for a year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 PATHETIC SERVICE!!! I will NOT be paying money that I do not OWE, money that YOU CANNOT give proof that I owe. You have FAILED me as a client for a year.

I have wasted airtime, petrol (drove to a branch to try resolve this, they put me on the telephone with FNB Connect because they cannot help me) I have spent HOURS on the phone explaining this issue to agent after agent after agent. THE SAME ISSUE FOR A YEAR!!!!!!!!!!!!!!

Further on June 10th when I called to follow up on why I have not received a resolution, the agent that I spoke to told me that the money will be written off. YET yesterday I received a call from a manager who claimed to have "proof" of the money outstanding. I told me to forward me this proof because I am eager to close this matter out. I HAVE HEARD NOTHING FROM HIM SINCE.

It is BEYOND disappointing the treatment I have received. FNB Connect has spoilt my ENTIRE experience of the bank. I enjoyed having FNB products in the past. I will NOT consider another FNB product moving forward because of this. I will DETER anyone that even thinks of engaging with FNB to STAY AWAY.

I hope this will finally get me closure that I have been seeking for a year. You can call me on *** to close this out