FNB Connect- Extremely Poor Service

FNB Connect- Extremely poor service

I chose an option of a laptop on FNB Connect on 24/02/2026.

Due to the nature of my work, I specifically chose the laptop as it met my specifications.

My delivery arrived on 28/02. I opened up the packaging only to find that I was supp**** with the incorrect device. I ordered an R7 HP and was delivered an i7 Dell.

I called on the following day to cancel my order. I was told that the cancellation was in process pending a check-up on the item once picked up from me. Mind you, to get to this stage, I was on the phone, being transferred from department to department for between 2-3 hours.

I was then contacted on Monday and was told that the machine would be picked up during the course of the day. Today is Wednesday, and the item is yet to be collected. In the meantime, it was suggested that I do not place a new order until this order has been cancelled. I am unable to work and this is becoming incredibly frustrating.

This morning I've made not less than 10 calls to the call center with no joy.

I opted to use FNB Connect due to the ease of the process as well as the termed payment, but evidently there is nothing easy about the process.

I should have just purchased the laptop from an everyday supplier.