FNB Connect - Extremely Poor Customer Service

<p>I purchased two devices from FNB in mid Nov and two weeks ago I called your offices to insure one of them as well as decrease the sim limits of both. The one is a gift for my son and I don't want to leave the limit of R1402.00 that was added by FNB. I tried to change the amount to R0.00 online but couldn't.</p> <p>On more than 4 occassions I called in to ********** 270 and was promised by Ester (X2), Demi (who I thought would help when she asked my ID number but transfered me to someone else that never answered) and Leechandre that 'someone' would call me back. No one ever did. I tried ********** 147 on numerous occassions with no answer.</p> <p>I then contacted FNB on facebook and this person (RB Jacobs) confirmed that 'someone would call'. I finally got a call from Tebogo today (after two weeks of calling your offices) but guess what - he said someone would call!! </p> <p>No one ever does and its left me frustrated, extremely annoyed and very disappointed in the pathetic service I am getting from FNB. How hard could it be to change the sim limit and insure a device! It's now 1 Dec and I was told that the sim limit will remain what it is for the entire month. I refuse to accept this. I want the limit of both sims changed to R0.00 and I need someone to contact me regarding insurance.</p> <p>What is happening at FNB? I'm not used to receiving such pathetic service from a company with a slogan of 'How can we help you?' - HELP ME then!</p>