JF
Justin F
1 reviews | Active since Sept 2018
29 Jan 2020, 15:11
FNB Connect
A Waring to all FNB Connect Customers. Should you find a better deal elsewhere at perhaps Vodacom, MTN, Telkom or even Cell-C. You should know it is so far (In my case) COMPLETELY IMPOSSIBLE to Port Out. So there is a very high Probability you will have to change your beloved number you cherished for so may years. And Yes. if you are asking,,, No Contract, or outstanding Funds related to my FNB Connect Sim. From what I gather after some relentless online research, One needs to Lodge a formal complaint with CASA. Then and only then do they approve a Port out request.
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Replies (2)
FNB (First National Bank)'s replyOfficial
29 Jan 2020, 16:16Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply29 Jan 2020, 16:16
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
JF
Justin F's updateReviewer Update
30 Jan 2020, 10:17Thank FNB Connect for your Feedback. My Complaint is in the process of being resolved. I now feel more confident that eventually we will find a common solution.
JF
Justin F's update30 Jan 2020, 10:17
Reviewer Update
Thank FNB Connect for your Feedback. My Complaint is in the process of being resolved. I now feel more confident that eventually we will find a common solution.