FNB Connect - Don't even Consider !

Good day,

With reference to our previous post.

FNB contacted us a while back concerning our complaint, and it was established by them that the watch was damaged by us and that the repairs would therefore not fall under the warrantee. They informed us that they would be sending the watch back to us.

That was about 4 weeks ago.

My concern is this - the watch was sent from one person / company to the next, and could have been damaged by any of the people / couriers handling it. As per my previous complaint, this was going on for months. The watch was definitely not damaged when it was dispatched by me.

It has now been months going back and fro, with me paying for a watch not damaged by myself and which is now also lost in the system.

Where do we go from here ? Is there an Ombudsman for consumers ?