Fnb connect doesn't have a clue

This is the second time I am reviewing the same issue with Fnb connect.

They offered me a top up contract on my ultimate connect package, which turned out to be a complete different contract and not what they told me.

In the end I said I will take the contract as is but they need to pay me back as both contract amounts was deducted from my bank account.

Still waiting for that. But now when I log in to my account and look at my connect contract, it shows the data from the previous contract, but nothing goes off on that data. I have to phone in give my security details then they tell me how much data I have left.

I asked them what if I need to purchase extra data, where will it go. I was told that it will be allocated to my new top up contract.

So I bought 300mb extra, and guess what. Yip. It was added to my old contracts data which still shows but I can't use.

They now say there is a cache problem on their side and it will only be sorted out by 1 July. So my data will run out by then and I can't top up because the data that I but will be added to my old accounts data and I will be forced to pay out of bundle rates.?????

What the heck. Who does business like this.

I think my only recourse is to go via the ombudsman.

Never ever get Fnb connect. They are beyond useless.