Fnb Connect does not really want you connected

I took a device with FNB Connect, thinking that it's best to keep to one provider for ease of processing and maintaining a positive profile. Plus I hate having to call Peter in order to get what I want from Paul. However; Fnb Connect is showing me that I actually am wasting my time with this logic. Point is, I've called them on numerous occassions to try and resolve this device fault issue. Today, I tried again and got moved from one department to the next until finally I was returned to the first person I had spoken to when I first got through. Now keep in mind that this is in the middle of a work day. In explaining again what I wanted to get resolved, I did say that their service and disregard for my time and money makes me F#$% upset. The consultant then threatens to hang up because I'm using vulgar language - and that is *******. The very simple answer is that he hung up because he does NOT know how to resolve my issue. Never mind that I had now spent 30 minutes on the phone at my own cost with a person who has NO desire to assist or the required know how to handle a reasonably annoyed customer who says '***** your **** service'.

I then dial back (after being hung up on and have been on the phone with 3 different people at my own bloddy cost), requesting to speak to a supervisor Demi Cero who was no different in attempting to hear me out never mind understand my complaint.

Fnb Connect YOUR SERVICE IS ****ING SHOCKING AND I WILL SWEAR BECAUSE YOU ARE NOT GIVING ME CHANGE ON ANY OF THE DAMN MONEY I'VE SPENT ON YOUR APPALLING SERVICE.

Now I'm stuck with a device that does not work optimally and I need to leave the country for work. Thanks Fnb Connect, for absolutely NOTHING. I'll be sure to let everybody know how amazing you are. NXA