fnb connect dissapointment
<p>recieved a fnb connect sim thinking it was a good idea got about a week ago was assured it will be activated with 24 hrs from now no activation still went into the branch in loop street i was told i need to call myself when a signed up for this none of this was explained,why must i call and spend my call time to activate something that was promised activation within 24 hours.now i am thinking this is a real bad idea to have signed up for this i will probarly be billed for this even though the sim is not active as of yet.bad after service not a good look for fnb...</p>
Good Day
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)