FNB CONNECT DISGUSTING SERVICE

I was backwards with paying my phone contract, I emailed an advisor Keneilwe Selela who told me that i need to pay arrears of R798 and to send proof of payment, I did so and asked when will my phone be unlocked now that the arrears are all paid up, he then sends me an email stating I need to pay the full amount/settlement amount in order for it to be unblocked because the status of the account has been changed. Why did this man not tell me this prior to me making the full arrears payment, he waited for me to pay that amount then says, phone cant be unlocked until you pay the full amount. What nonsense is this, what kind of *********** man is this that works for such a big company giving them such a bad reputation. I am on a contract my arrears are paid up but I now need to pay the full amount outstanding in order for the phone to be unlocked?!....this is DISGUSTING! Whats the use of a flipping contract FNB?

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