FNB CONNECT- DISGUSTING SERVICE

<p>I got a call in March regarding a FNB connect sim I qualified for. It was delivered on ********** 7 and activated then they debited R89 for a delivery charge from my account. No one told me about the delivery charge so i called them the same day to cancel the contract and refund me as i was not told that. If i was told that i would have declined the sim card offer because it doesn't even make sense to me to pay R89 for delivery when the sim package is R50 per month.</p> <p>on ********** 7 I followed up with Karen...she couldn't find my call or any details about cancelling, eventually when i gave her the ref number she picked it up....she said she will write a note to cancellation dpt and they will call me in 24-48 hrs, no call received</p> <p>on ********** 7 I followed up with Germinah...she said the same thing Karen said she will write a note to cancellation dpt and they will call me in 24-48 hrs, no call received</p> <p>on ********** 7 I followed up with Mpho...to my frustration she said the same thing the previous two consultants said, then I requested to speak to a manager</p> <p>another Mpho- who is the supervisor came on the phone apologised and said he will get the cancellation department to call me back immediately</p> <p>Gues what they didn't...so i called this morning and asked to speak to him- Sayilea said he is not in he comes at 10. when i asked to speak to another supervisor or manager then he appeared, told me my case was only assigned this morning and Fezile will call me in 5 min</p> <p>when we spoke she went back and forth about the cancellation when she could see clear notes and all my calls</p> <p>she eventually said it will cancelled and i will be refunded the delivery fee in 7-21 working days</p> <p>I said this is unacceptable and asked to speak to her manager, she said she will speak to her manager to see if they can't refund me earlier...she called me back almost immediately to say her manager says their process is 7-21 days for refund</p> <p>i asked to speak to her myself because i need to know why do they only follow their process that suits them about the turnaround time for the refund, also why no one bother to call me in 24-48 hrs from when i called initially and all the other calls since isn't that also their process? also why can she not make an exception since they failed me as a client? why must i now wait another 7-21 working days from today when my initial call was on ********** 7? and in any case they are FNB and I bank with FNB so why must it take so long? it doesn't even make sense. They were quick to debit my account immediately when i opened the sim card package...and now it takes 7-21 working days to put the money back into my account</p> <p>even if this was another bank who would be refunding my FNB account it wouldn't take as long as 21 working days</p> <p>she said it is process- her manager Pearl can't speak to me now(really when she has just told her to tell me no i can't be refunded immediately)</p> <p>Pearl will call me back</p> <p>wonder if she even will...and i am really not even interested in her telling me about processes. I just want my refund today, that sim contract cancelled today............I have given them more than enough time and if i was not calling every time no one would be calling me or refunding me or cancelling that sim contract </p>