FNB Connect Disgusting Response

For three weeks now me, I'm unable to receive nor make calls when I'm at my place (kabokweni, ePlazini kaNyalunga, Mbombela municipality) because my FNB sim card has no network, phone is showing emergency calls only. I'm only able to make or receive calls when I'm not in the area. On Monday (11 October) I decided to reach out to FNB Connect and report the problem only to receive an SMS Tuesday (12 October, 10:37 am) "FNB: I am sorry that we were unable to get hold of you regarding your complaint ***, not to worry I will reattempt to contact you again. Wednesday (13 October, 08:30 am) email "Dear Valued Customer Your General Complaint Reference Number *** been assigned to a Resolution Service consultant in FNB Connect. An investigation into your matter will now be initiated and we will be in-touch with you shortly.

Another email 5 minutes later "Dear Mr Mnguni, We got your complaint reference number *** related to the network on the FNB Connect sim card. Please note that you can use the below trouble shooting steps to assist with connectivity of the network. Network Connectivity >Trouble shooting steps 1. From the front screen, tap Apps. 2. Choose Settings. 3. Choose Mobile Networks (if your device is running Android Lollipop, you will need to choose More Networks, then Mobile Networks) 4. Choose Network Operators. 5. Choose the Network you would like to connect to. (MTN 3G,4G and FNB Connect LTE Kindly also keep the network on Automatic on your device to allow to search for other networks around the area. I am sorry we were unable to reach you to assist you with your complaint. Your complaint was closed in accordance with our complaints management process. Please contact or email us at a time convenient to you, we will happily assist you.

Thanks for reaching out.

Kind regards,

Lime Seti FNB Connect ***

How stupid of FNB 'resolution service consultant' to be trying to contact me on the very number I clearly informed you doesn't have network for three weeks now? What a shame on FNB to simply 'close' my complain when my issue is not resolve. Again, shame on your 'resolution service consultant' for referring me to connectivity trouble shoot when I've clearly indicated that as soon as I'm out of this area the sim card reconnects to the network. The problem is not the phone!! I don't restart or troubleshoot my phone before connecting when I leave this area, it connects automatically. And just so you know, this problem started three weeks ago, we didn't have it before.

I've paid for service I'm unable to use for three weeks now and when I reach out FNB gives me this bull****!!! I've lost precious time and money unable to work as an estate agent since my work depends greatly on calling and receiving calls from clients because of connectivity issues and when I inform you as the service provider you don't go out of your way to investigate and find out what is wrong with the network this side? Disgusted by your service and response.