1 reviews | Active since Apr 2010
FNB CONNECT DISGUSTING!
<p>Tried cancelling a contract and get 2 debits and they expect you to wait 21 days for money that should be refunded immediately. Making FNB connect customers aware that cancelling is going to be a nightmare.</p> <p> </p> <p>I am a private client customer which uses almost all FNB services and been with FNB for 8 years, worst customer experience ever recieved in my entire life. Their call center is useless and there are no proper logging issues. I have also cancelled my second sim card. Looking at changing banks, any bank will be better even if they are able to provide a call reference number it will be a step up for me!</p>
Good day Mr. MrPillay1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. MrPillay1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
This has not been resolved, I am owed two refunds but they only paid one, Call centre is useless and unaware of anything , first time in my life I have had such pathetic customer service, the slogan for FNB in my opinion is " how can we not help you". I will be making customers aware that they should not be taking up fnb connect services !!!!!
This has not been resolved, I am owed two refunds but they only paid one, Call centre is useless and unaware of anything , first time in my life I have had such pathetic customer service, the slogan for FNB in my opinion is " how can we not help you". I will be making customers aware that they should not be taking up fnb connect services !!!!!