MD
Magdel D

1 reviews | Active since Nov 2015

11 Nov 2015, 17:26

FNB Connect Discontinued ADSL reward facility

Apparently a business decision was made to discontinue the monthly data reward facility for FNB customers earning R15,000+ per month.<br> <br> What upsets me most once again is customers now have to pay for rewards they received before AND to add to insult was that customers received a cheap-skate sms notifying them of the discontinuation of the reward facility - I did NOT receive a sms. The FNB Connect call centre said that it's a \mere change of username"should I decide to go to another service provider.....which I WILL"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Nov 2015, 08:17
Official
Hello MagdelM,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 810785 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)