1 reviews | Active since Nov 2016
FNB connect disconnects lives
<p>currently experiencing the worst service with FNB connect...I ported my sim card from a certain network to them about a month ago. Yesterday i lost my phone and couldn't get hold of their blacklisting department because of their working hours. today i called to try blacklist my phone so i can get an ICT number to be able to open up a case and process my insurance claim and to my suprise i cannot be assisted immediatialy, i will only recieve the ICT number in 24-48 hours...Worse,one can open a case within 48hours of the incident and in the area where the incident occured(i do not reside in that province and have to leave ASAP) thus this means i will not be able to process my insurance claim,WHAT MUST HAPPEN NOW...This is the worst NETWORK i have ever dealt with, with the other networks you recieve the ict number on the spot...i will bse leaving this network ,finish...horrible service.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)