FNB Connect disappoints
Connect is the worse. My number was on my husband's profile, I requested FNB to move it to my name with my husband's permission. They told me it was not possible. I then got my own sim and tried to port my number and was again told by FNB that it is not possible. They advised me to port to Vodacom for as that is possible. I cannot understand why I cant keep my number and have it under my own name? Before FNB I was with MTN on a business contract, when I resigned MTN changed my contract to my own name. So are you telling me MTN are better or just more willing or more capable than FNB Connect?
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Replies (2)
FNB (First National Bank)'s replyOfficial
19 Sept 2019, 10:00Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply19 Sept 2019, 10:00
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
's updateReviewer Update
09 Nov 2019, 06:31I was told that the change would happen 1 November, it is already the 9th. I have send numerous emails since the first and had no reply to date. What now?
's update09 Nov 2019, 06:31
Reviewer Update
I was told that the change would happen 1 November, it is already the 9th. I have send numerous emails since the first and had no reply to date. What now?