nK
natasha K

1 reviews | Active since Oct 2017

30 May 2018, 15:26

FNB connect disappointment!!

I am truly horrified by what I discovered about my FNB connect contract. I have the 5th generation iPad on a contract which according to FNB retail price is just over R9000, this device now retails for R3999 and use to retail for R4999 when it was just launched before the 6th gen was released. I can't believe that I am paying more that R8500 for a product that is worth R3999. I chose to do this through FNB because I thought they would give me a better deal/ long-term financial solution, but I feel ******! I am mad for not looking at facts and details closer and not noticing this sooner, but I did not expect this from a bank I trust!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2018, 15:51
Official

Good day Natasha,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

nK
natasha K's update04 Jun 2018, 08:33
Reviewer Update
To my absolute shock, I have discovered that, that just is the price that FNB is retailing the device for. (Due to travel costs and insurance they have to keep in mind) That means that FNB made the retail price of this device twice the price of any other retailer, including the makers of the device Apple, because of travel costs? I understand there is nothing that can be done about this further, and that I should have been more careful before signing the contract. I just wanted FNB to know how highly disgusted I am by what they are doing to their faithful clients. The amount of money that you are charging us for devices is absurd!