FNB CONNECT DISAPPOINTMENT!

FNB connect is really pulling FNB's nose through the mud. I have been a loyal client with them for many years now, and only received good service as far as their banking product is concerned. Unfortunately the same cannot be said about the FNB Connect which I entered into with them last year.

My sim card was locked for over a year in order to control spending, but was very surprised when I received an account for almost R2000 without any explanation from their side. This despite the fact that the sim card was locked at R1 as indicated.

I really had the worst experience in getting answers from them after having disputed the invoice, and it seems as if the caller agents are not capable to resolve any query one makes at all. You will need to sit out 48 hours for a response regardless. And you will have to make the follow up on this, not them.

Be careful of FNB connect and hidden/unwarranted charges on you contract. I will never use their service again. Once bitten, twice shy!