FNB Connect disappointment
<p>As an FNB account holder, I was called and offered 2 sımcards on contract.</p> <p>Package includes: 30 minutes, 30 SMS, 30 MB and free unlimited WhatsApp for R36.</p> <p> </p> <p>It is disappointing to note that they have, despite being a contract customer, changed the offering to exclude free whatsapp with no change on the fee.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Now, 6 months on, I'm still being billed for a contract I cancelled in October.
I called FNB two weeks ago and they promised to reimburse the funds deducted?
It is clear fnb lacks the expertise in running a mobile network.
FAIL!
Now, 6 months on, I'm still being billed for a contract I cancelled in October.
I called FNB two weeks ago and they promised to reimburse the funds deducted?
It is clear fnb lacks the expertise in running a mobile network.
FAIL!