1 reviews | Active since Feb 2015
FNB Connect - Disappointing Trying To Sort Issues
<p>I have been liaising with FNB Connect staff for 2 months now to be able to access my Voicemail. I log calls, speak with far too many people who cannot assist (their process seriously needs to be tightened up so your call goes to the appropriate staff who can actually help!) I have been asking them to please reset my Voicemail box so I can access it. I don't care about messages I've lost in the last 2 months - just reset the voicemail box ASAP so that I don't lose any more. It does not seem like a difficult request does it? But somehow it seems beyond them. I have spoken with too many staff who say they will assist to resolve - but then I don't hear from them again. It is ridiculous that such a simple request should be taking this long and appear so complicated to them to resolve!!!</p>
Good day Ms. HonestyAlways
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. HonestyAlways
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
On the 31st January 2017 - the day I posted my complaints on FNB and Hello Peter, I got a call from Kabelo at FNB (the call centre agent who was last handling my issue). He said he would call back in 30 minutes. That was Tuesday and now we are at the weeks end and yet again I am still waiting to hear from FNB, still waiting for this seemingly simple issue to be resolved! So Mr Salamaan - tell me again about your SLA's? How committed are you to assisting in this mattter?
On the 31st January 2017 - the day I posted my complaints on FNB and Hello Peter, I got a call from Kabelo at FNB (the call centre agent who was last handling my issue). He said he would call back in 30 minutes. That was Tuesday and now we are at the weeks end and yet again I am still waiting to hear from FNB, still waiting for this seemingly simple issue to be resolved! So Mr Salamaan - tell me again about your SLA's? How committed are you to assisting in this mattter?
14th February and still no communication and resolution from FNB Connect despite follow up calls to them. Seriously!?!? FNB Connect SUCKS!!!
14th February and still no communication and resolution from FNB Connect despite follow up calls to them. Seriously!?!? FNB Connect SUCKS!!!