Fnb connect disaponts
<div>Good day</div> <div> </div> <p> </p> <div style="font-size: 13.001pt; line-height: 140%;">I am very disappointed in fnb. I have been waiting since Friday to be migrated from prepaid to the unlimited voice top up contract. No one from fnb has even contacted me. I had to call in to check the proses every time. And every time I call in fnb said that I was approved and someone will call me. Fnb promised that my account will be debited on monday and that I will be on the contract. When I Called in yesterday they promised it wil be done yesterday and also that this morning 8:00 it would be done. T<a style="font-size: 13.001pt; line-height: 140%;" href="calendar:T5:today">oday</a> is Wednesday, its after 9:00 and still not done, <a style="font-size: 13.001pt; line-height: 140%;" href="calendar:T5:today">today</a> when i called in fnb promised again that it would be before the end of <a style="font-size: 13.001pt; line-height: 140%;" href="calendar:T5:today">today</a>. Why the empty promises. How long must I still wait go be on contract?????</div>
Good day Ms. brenda-venter-swart
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. brenda-venter-swart
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Why must I wait another 24 - 48 hours to be contacted????? Why can't someone call me immidiatly. I have been waiting since Friday to be called back. This is not acceptable. Again very poor service from fnb, so disappointing
Why must I wait another 24 - 48 hours to be contacted????? Why can't someone call me immidiatly. I have been waiting since Friday to be called back. This is not acceptable. Again very poor service from fnb, so disappointing