FNB Connect / Digital Trendz / SSS Cellular ****!!!

Dear FNB connect call centre, a few months ago i purchased a cell phone from FNB, last month we noticed that the phone was not charging, after notifying FNB i was told to contact Digital Trendz, this company wasn't to sure what protocol to follow as the consultant had to keep putting me on on hold and ask her manager for assistance, i was told by this company that if there's any physical damage on the phone that i would be held liable for assessment and courier fees, she also said that she doesn't know what this fees are as they can only tell me after the phone had been assessed, which was very unprofessional, a week went by and the phone was collected, i then waited another 2 weeks for the assessment, i received notifications from SSS Cellular which said i had to accept the quote they sent me, when i called them they couldn't give me any feedback as they couldn't find my details on there system despite me having a job number, they said that they would call me back the same day but failed in calling me back at all, 2 days later i received a email from digital trends for R1200 and the cause was water damaged, i requested a image of the damage, when i assessed the images they sent i found that the charging port on the image they sent and the pic i have was very different, i pointed this out to Digital Trendz which said they understand and can understand my concern and will take it up with them, I've been waiting a week now for an update and Digital Trendz cant provide any feedback as they still waiting on SSS Cellular to get back to them, i really feel like I'm being ****med as my phone did not have any water damage nor any scratches at all, it was a basically new phone, i demand feedback by the end of this week or this matter will be forwarded to the ombudsman.