FNB Connect & Digital Planet are unprofessional

I placed an order on FNB Connect last week. The order went through on the app, and I received an order number, but I didn't receive a confirmation email from either the bank or Digital Planet. Now, it's the next business week, and I still haven't received any communication from FNB about my order. When I called for assistance, I was told that my order was flagged because it appeared as if I had ordered twice. This is completely untrue; they claimed I ordered a product that I already have. Both Digital Planet and FNB Connect insist it's my fault, but it's impossible for me to order a product I already own. Just give me the correct product, admit your mistake, and let's move on. I recommend avoiding this division of FNB as the consultants are unhelpful, rude, and will end up blaming you. It's truly pathetic.