FNB CONNECT

I have an account with fnb, including fnb connect devices. I moved my salary to another bank and advised them and they told me they cannot debit from another bank. They ended up handing me over to their HP Attorneys and when those attorneys called, i requested to settle for 1 device and they agreed and I settled same, leaving one which I am intending to settle soon. It has been over 2 months and they have refused to give me the settlement letter and updating my details on the bureau. The other device, i made arrangement for and i am honouring it. But still, they are not updating my details with the credit bureau. i have made several calls but unfortunate, with no assistance in getting the paid-up letter for the device I settled. They have advised that I have to settle all device to get a settlement letter and for my details to be updated with credit bureau. What sort of nonsense is it. How can you combine 3 different devices in one? I have also requested a settlement quote for the other device, a month ago but unfortunately, to date, still haven 't received same. It's so pathetic that in these trying times, there is a bank that is trying to tannish a person's name. All that I need is a settlement letter and settlement quote so i can part ways with FNB/ CONNECT,.