FNB CONNECT DEVICE DEPARTMENT

I have been a long time customer of FNB and only experiencing issues recently. I have app**** for a Connect device twice before with no issues only my most recent connect package had been giving me issues . App**** as usual got approved with an sms later phoned to checkup on my order the department has no idea what's going . I AM ONLY BEING TOLD THAT THE ORDER IS INCOMPLETE AND THAT I HAVE TO WAIT FOR THERE ADMIN DEPARTMENT TO FINALISE THE ORDER AS THEY MENTIONED IT CAME UP AS MULTIPLE ORDER, I Explained to the consultant that I had only ordered once and I am not sure why it is picking up as multiple orders as I have only one reference number as proof that my order was successful as per sms recieved ***. 3 Days have past and they still could not complete my order for delivery as digital planet is still awaiting there Authorization. When I called on the same day they advised there systems were updating around the same time as I placed my order and that it could be a system issues which they are busy sorting my order with admin. I was also told that it will take 24 to 48hrs to complete but it has now been 3 days getting the same update reason. I really don't understand why my Package it taking that long to finalize when I usually get an sms immediately few hours later from the courier department that my package is out for delivery. IF A PRODUCT IS APPROVED AND SUCCESSFUL WHAT IS SO DIFFICULT FOR THEM TO FINILSE MY ORDER. THIS IS ABSOLUTELY RIDICULOUS