FNB Connect delivery poor service

Trying to get a device bought from them delivered is impossible. First trying to phone then waiting 20 minutes, then get cut off, then try to call again, and again. The address verification fails, because they can't find my address on google maps, yet I type it in on the browser and it shows up. Then after insisting on speaking to a manager they cut the call. Then after another 10 minutes on the phone, the next agent verifies exactly the same information wasting. Then they wanting me to change over to a wealth account, with such service, never.