FNB CONNECT-DELAY TO PORT MY NUMBER TO ANOTHER NETWORK

2016 around October i took a contract fnb connect. Then last year i paid off the contract because it cost me more, the data promise made it to be cheap was a fairy tale. last week i wanted to port my number to another network. I was told my number is a promotional sim it needs to be put on prepaid. i said they must put it on prepaid. they said they did and it will be on prepaid on the 1st February. today which is the 1st i port my number i get told that fnb is refusing. I call Fnb connect and get told today that my number was never put to prepaid i must wait for a call to deal with my issue. what a load of nonsense why are thy inconveniencing me to move to another network. I told them last week when i called i do not want any benefit. I normally get the airtime and data on the 27. after the call today when i check the phone the is airtime and data. Remove me today to prepaid so i can go to a better network. another option i was told is to go to a branch and get a pre paid sim let them transfer my benefits to the other number NO THANK YOU, you being ****** i want nothing to do with FNB CONNECT RELEASE MY NUMBER TODAY AS PROMISED.