1 reviews | Active since Apr 2015
FNB Connect - Declined Contract Offers with no reason
I only had issues so far since switching from Vodacom to FNB connect. I have been a customer of Vodacom for over 10years and due to horrible service decided to change over. After porting my number i obviously app**** for a contract and was declined. So how do you go from a R ********** contract with vodacom and cannot even get a R400-500 phone contract at FNB Connect??? Worst part is i am getting hounded from Cell providers to sign up there deals / contracts and my own bank have to even made the effort to try and get me a contract set up. My branch was not much help regarding the issue.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)