1 reviews | Active since Jul 2019
FNB Connect debits your account but refuses to give you the bundles for that.
I cannot believe the conversation I had with FNB connect right now (Tuesday 02 July 2019 @ 16h30). Let me start at the beginning. Last week I cancelled the data and voice bundles on 2 of my fnb connect numbers as I had had enough of struggling to get the "my sim cards" access back for the last year and a half on the app and internet banking profile. I was advised that the cancellation would only be for the end of July and I was okay with that. HOWEVER, the debit order ran as it should for the month but the two sims WAS NOT credited with the normal data and voice allocation for the month. This means I have to pay for something, but I do not get the use of that something. I phoned to get clarification from fnb connect and this was affirmed to me, although the bill run was done, they DID cancel the subscriptions for the month. How can this be? I need a refund on the subscription or I need the bundles for the month?
I am seriously considering going to the consumer council as this is absolutely ridiculous. If someone from FNB Connect would please just take the effort and have a look they will see that the two numbers they billed me for is not even registered on the FNB Connect network anymore as it has been ported LAST MONTH ALREADY.
Seems they only cancelled the voice bundle and am billing me for bundles I do not have, so they are LITERALLY *****ING FROM ME.
Last month they informed me that they bill in arrears and I accepted that and the debit order for R280 was done and after a conversation with FNB connect (after me posting on hellopeter) I was informed that the July billing would be the last one.
This is absolutely ridiculous and I am seriously FED UP. I will personally tell anyone that wants to make sure of FNB connect to STAY FAR FAR FAR FAR AWAY!
I am seriously considering going to the consumer council as this is absolutely ridiculous. If someone from FNB Connect would please just take the effort and have a look they will see that the two numbers they billed me for is not even registered on the FNB Connect network anymore as it has been ported LAST MONTH ALREADY.
Seems they only cancelled the voice bundle and am billing me for bundles I do not have, so they are LITERALLY *****ING FROM ME.
Last month they informed me that they bill in arrears and I accepted that and the debit order for R280 was done and after a conversation with FNB connect (after me posting on hellopeter) I was informed that the July billing would be the last one.
This is absolutely ridiculous and I am seriously FED UP. I will personally tell anyone that wants to make sure of FNB connect to STAY FAR FAR FAR FAR AWAY!