1 reviews | Active since Aug 2016

27 Jun 2017, 09:51

fnb connect debit orders for unknown reason

<p>i had a fnb month to month sim card i have cancelled it on April ,May i received a debit order of R103 and after i queried it it was refunded June i received another debit order of R269 i called and they told me that they will investiagte,How can you guys debit me every month for no reason what did you investigate in May before reversing and another issue is you have debited me R269 twice can i get my money back urgetly i cannot be incovenienced evey month please sort out your systems.Worse you have our numbers you knew that we were double debited but you did not bother notifying us?????</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2017, 10:48
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

's update30 Jun 2017, 10:43
Reviewer Update

I am still waiting for feedback,.