FNB Connect - Debit Order issues for the second month in a row

For the second month in a row I have not received my top-up data allocation. My debit order date is the 1st of the month. Fnb has not debited my account for the top up data contract, now I must sit without my data allocation when i have tried to make things simpler by using the network my bank supports.

I was told last month that i needed to change to the Top-up 2.0 contract which means I could pay my account on any date of my choosing, I chose the 1st of the month and guess what the debit order was not done and we are now on the 3rd of the month and I still have not been debited nor I have i received my monthly allocation.

Please resolve this asap as it is ridiculous that I request to be debited on the 1st of the month so that my data allocation is app**** on the 1st of the month and this does not happen.